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Our Process

We here at Big Fresh believe that the the greatest success for our clients revolves around a strong, repeatable process. The solutions we provide are based on your needs, goals, and timelines, and are always supported by experience—we’ve been in the game for almost two decades.

An inviting atmosphere

Whether you’re reaching out to us via email for the first time, are chatting on the phone with one of our expert project managers, or have come to visit us at our Barkley Village office, you’ll always be greeted politely and treated with respect.

We start our process with a story—your story. We want to know what you’re doing, why you’re doing it, and how you’d like us to fit in. From there, we work with you to evaluate the position you’ve presented, and explore, using examples from a myriad of previous business cases, the best option for you.

Discover, together

Once you’ve been armed with examples and new ideas, we’re able to begin the discovery process. This is where our transparency comes into play. Because we’ve been in business for so long, we can give you accurate information about what works, what doesn’t, and where the trends of tomorrow’s technology are headed.

One part idealist and one part realist, our company believes first and foremost in stewardship. We’ll build an understanding of your goals, which will help us collaboratively select the tools needed to provide value to you and your business.

During the discovery phase we:

  • Define goals, objectives, and budget
  • Review relevant market characteristics and trends
  • Provide and review relevant analytical data
  • Perform a customer / stakeholder audit (who cares most about what you’re doing and how they interact with you)
  • Understand the influential forces in your market
  • Audit your content (informational or creative material)
  • Audit your competition (who are they, what are they doing, how do you compare/compete)
  • Audit media and links
  • Perform additional research as needed

Build the foundation

After reviewing our findings with you, we move into the design and build phase. This is something we’ve done hundreds, if not thousands of times. We believe strongly that each client deserves a unique solution, and our multi-disciplinary team will work hard to find the perfect one for you. We have the capability of doing anything tech related in house, that ranges from web design and development, to IT support (Tech Help), to security audits.

We’ll design, and build the right thing for you—whether it’s a responsive and easy-to-manage eCommerce site, a multi-layered marketing campaign, or developing and deploying a new app for your employees—we ensure that it will be done right and your expectations will be exceeded.

Deploy, review, refine

When it comes time to launch, you’ll be pleased with the thoroughness and thoughtfulness of the process. Your final product will have been carefully crafted, curated, reviewed, and perfected by your team and ours.

You’ll launch your new product and be proud to show it off, but that’s not the end of the road.

We pride ourselves on maintaining many, positive, long-term relationships with our clients. We’ll work with you to review what we’ve built together and to refine your product as time advances.

Want to know more? Don’t hesitate to reach out to us using the contact form or call 360.752.3304If your need or question is tech related, not only can we do it, we can do it in house.

Now that is fresh.

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